Environment
1
Data
People can't hit a target they can't see clearly.
Do employees know the standard to meet?
2
Instruments
You can't build a house using a butter knife.
Do they have the right tools and resources?
3
Incentives
People do what gets rewarded, not what gets requested.
Are rewards and recognition tied to performance?
Individual
6
Knowledge
Training Solution
If 1-5 are handled and they still can't perform, it's training.
Do they have the required knowledge and skills?
5
Capacity
If the job requires abilities they don't have, training won't fix it.
Can they physically and mentally do it?
4
Motives
Perfect incentives fail if people don't value them.
Are they willing to work for the available incentives?
